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Maureen Korir

Hotelier

Skills and tools

Food & Beverage
Team Work
Hospitality
Team Management
Events
Management

Education

November 2018 -December 2019
Msc in International Hospitality Business Management
Business & Hotel Management School

- Gainedskills in Financial Management, Strategic Business Management, International HumanResources Management, Sustainable Development, Business Leadership andpractical experience in Food Service Operations.

- Attendeda 2-day seminar on Branding, Luxury Products and Service Management.

- Conducted research study on ‘Kenya’s Destination Image from the Perspective of Domestic Tourists andIts Impact On Revisit Intention and Destination Loyalty’.

February 2011 -June 2012
Post Graduate Certificate in International Hospitality Management
Swiss Hotel Management School

- Gainedskills in Work-based Consultancy, Business Leadership, Sustainable ManagementSystems and Operations Management

- ConductedResearch Study on ‘Impact of Service Quality on Customer Satisfaction’.

September 2010 -January 2011
Post Graduate Diploma in Hotel Operations Management
Swiss Hotel Management University

- Gained skills in Housekeeping Management and Operations, Banquets & Event Management, Food & Beverage Service and Production theory and practice, Cost Control, Food and Beverage Management, Wine & Bar, Front Office & Rooms Division.

July 2003 -September 2007
Bachelor of Business Information Technology
Strathmore University

- Gained skills in using IT solutions to meet organizational strategies and gain competitive advantage in different industries.

Work Experience

June 2019 -September 2019
Food and Beverage Service Trainee
Hotel Chalet Christiania

 Responsibilities included;Creating an inviting atmosphere for all guests.▪ Ensuring that guests are seated and provided with menus promptly.▪ Responding to guest inquires promptly.▪ Safe and efficient delivery of all food and beverage orders to meet guest requirements.▪ Setting up, clearing and promptly servicing tables after use.▪ Carrying out all cash procedures as per the laid-out procedures.▪ Preparing all back of house service points before beginning of service.▪ Dealing with guest complaints to ensure guest satisfaction.

September 2017 -August 2018
Banquet Reservations Agent
The Boma Hotel

Duties entailed;▪ Handling All Reservations and Bookings for the hotels Meetings/Events/Exhibitions and Conferences▪ Handling Banquets and Conferences Reservations Diary, in managing Inventory and availability for higher efficiency, productivity and revenue yield.▪ Generating all reports including banquets/conferences reservations, sales productions, forecast/projections, cancellations/turn-away and conversion reports.▪ Generating contracts, proposals and pro-forma invoices for partial or full pre-payment.▪ Coordinating and consolidating all requests with the sales team and other departments and Associates in liaison with the Banquets Sales Account Executive.

November 2015 -April 2016
Sales Coordinator
The Boma Hotel

Supporting the Sales Executives and Account Managers by coordinatingsales-related activities in meeting sales targets by;• Responding quickly and efficiently to all incoming sales enquiries.• Conducting site inspections• Maintaining a positive working relationship with vendors, colleagues and all guests.• Carrying out administrative duties including sending out contracts, reports and plans.

November 2013 -August 2017
Assistant Banquet Coordinator
The Boma Hotel

Duties entailed;▪ Working closely with the banqueting team in the execution and delivery of all events, maximizing revenue, utilization of meeting space and working to achieve or exceed the defined budgeted revenues for banquet department. ▪ Preparation of banquet event orders and responsible to ensure they are issued and distributed in a timely fashion. ▪ Participating in daily business review meeting, sales meetings and management meetings and working with the credit team to ensure payment by guests is done once the meeting/event concludes.

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