Jacylin Sia Mei Yieng


About me

Throughout my professional experiences, I have built a strong foundation of knowledge and skills in terms of analysis, multi-tasking, time management and project coordination. Alongside the ability to lead and work in a team with diversified social backgrounds, I am detail-oriented and a quick-learner who adapts well to changes while maintaining a high sense of integrity about helping organisation meet its goals as well as making a significant contribution.

Skills and tools

Team Management
Team Work


February 2015 -July 2016
Master with Distinction in International Hospitality Business Management
Business & Hotel Management School (BHMS) University Centre

Mar 2003 -Feb 2007
Degree in Bachelor of Business Administration
Curtin University of Technology (Sarawak Campus)

Work Experience

Jan 2017 -Currently working
Great Eastern Life Assurance Co Ltd

Responsible for processing and making informed decisions on new business insurance applications including registration, underwriting and issuance of policy contracts; Develop, implement and review new business process workflow to maximise operational efficiency. Provides training support and underwriting advice for distribution representatives as required.

Dec 2012 -Sep 2014
Manager Support Services
Great Eastern Life Assurance Co Ltd

Responsible for compliance-related matters pertaining to AML/CFT, Customer Due Diligence, RCSA, BCM as well as local and regional regulations by planning, implementing and executing policies/guidelines. Handles procurement, property management, ad-hoc event projects and media relations.

Apr 2012 -Oct 2012
Executive – Finance Casino Credit
Resorts World at Sentosa Pte Ltd

Responsible for credit assessment and due diligence check for all credit applications as well as creation/amendment of credit transactions in the system.

Nov 2011 -Mar 2012
Assistant Manager – Service Request Coordinator
Oracle Corporation (S) Pte Ltd (by Marc Software Pte Ltd)

Responsible for tracking and monitoring of Service Requests logged and escalate critical request to ensure project implementation delivered within set milestones.

Mar 2010 -Apr 2011
Assistant Manager Management Information & Portfolio Management

Handles credit policies & procedural changes for all Retail products & Credit functions/systems; Develop and implement workflow procedures & system enhancements to maximise operational efficiency. Coordinate & manage project performance.

Dec 2007 -Feb 2010
PFS Credit Officer – Personal Loans & Mortgage Loans

Responsible for approval & recommendations of all credit assessment of personal loan and mortgage loan applications for all branches in Brunei Darussalam.

Awards and Certificates :

Jul 2015 -Jul 2020
STAR Certification in Hotel Industry Analytics (CHIA)
American Hotel & Lodging Educational Institute (AHLEI) 5 YEARS