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Trang Le

Reservations Agent

About me

With more than 5 years working in Hospitality with various positions, I have obtained knowledge, skills as well as experiences to meet the guests’ satisfaction and requirements of the companies.This is my belief that I am the right choice to contribute my strengths to your company. Sales has been my passion in a long time and currently I am seeking an opportunity to grow in this area. I wish to gain more knowledge, experiences and contribute to the success of the property.  

Skills and tools

Team Work
Food & Beverage
Front Office
Rooms Division
Hospitality
Luxury Hotel
Resort

Education

February 2017 -December 2019
MSc. in International Hospitality Business Management
Business and Hotel Management School

Work Experience

November 2018 -Currently working
Reservation Agent
Anantara The Palm Dubai resort

- Consulting,assisting customers with planning and making reservations for the hotel- Givingthe directions and advices, providing customers’ services support - Sellingrooms, additional services and upgrades- Maintainingthe accurate records about the customers’ bookings as payment, guests’ profiles-  Doingdaily tasks related to the bookings, handling emails and phone calls- Cooperatingwith the travel agencies to sell rooms, services  

August 2017 -November 2018
Operation trainee
Grand Hyatt Dubai

-  Consulting& assisting the guests with information of the treatments, facilities,hotel information and additional services.-  Promoting the sales -  Front Office-  Assistingguests with check-in, check-out, exchanging international currencies- Consultingfor guests the room types and information about additional services-  Crossselling additional services and upgrades. BackOffice- Takingcharge of doing tasks related to bookings during the shift-  Assistingguests’ booking issues through phone calls-  Consultingfor guests information about the hotel and services- Cooperatingwith travel agencies to ensure the payment and the guests’ stay

January 2016 -July 2016
Hotess
Hung Hung Limited Liability and Commercial Development Company

- Welcoming guests to the restaurant- Consulting for guests services andnecessary information- Assisting guests with taking orders andserving.- Handling guests' issues and queries.

January 2013 -January 2015
F&B Waitress
Thuy Vy Limited Liability Company

- Serving and upselling the services of therestaurant. - Contributing ideas to managers to enhancethe service quality and retent guests. 

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