With more than 5 years working in Hospitality with various positions, I have obtained knowledge, skills as well as experiences to meet the guests’ satisfaction and requirements of the companies.This is my belief that I am the right choice to contribute my strengths to your company. Sales has been my passion in a long time and currently I am seeking an opportunity to grow in this area. I wish to gain more knowledge, experiences and contribute to the success of the property.
- Consulting,assisting customers with planning and making reservations for the hotel- Givingthe directions and advices, providing customers’ services support - Sellingrooms, additional services and upgrades- Maintainingthe accurate records about the customers’ bookings as payment, guests’ profiles- Doingdaily tasks related to the bookings, handling emails and phone calls- Cooperatingwith the travel agencies to sell rooms, services
- Consulting& assisting the guests with information of the treatments, facilities,hotel information and additional services.- Promoting the sales - Front Office- Assistingguests with check-in, check-out, exchanging international currencies- Consultingfor guests the room types and information about additional services- Crossselling additional services and upgrades. BackOffice- Takingcharge of doing tasks related to bookings during the shift- Assistingguests’ booking issues through phone calls- Consultingfor guests information about the hotel and services- Cooperatingwith travel agencies to ensure the payment and the guests’ stay
- Welcoming guests to the restaurant- Consulting for guests services andnecessary information- Assisting guests with taking orders andserving.- Handling guests' issues and queries.
- Serving and upselling the services of therestaurant. - Contributing ideas to managers to enhancethe service quality and retent guests.