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Sheng Yang Tan

Hotelier

About me

I am looking to enhance my knowledge in the hospitality industry especially in the management area. My passion lies in the sales & marketing as well as front office department. I have previous working experience in the front office as well as in the food and beverage departments thus, I would like to continue learning and improving. I am a strong willed, active interactor, team player and friendly person. I believe I will be able to cope with all the challenges and tasks that will be presented to me.

Skills and tools

Development
Management
Team Management
Team Work
Food & Beverage
Front Office
Rooms Division
Hospitality
Resort

Education

April 2015 -December 2018
Bachelor of Arts in Hotel and Hospitality Management
Business & Hotel Management School

January 2010 -November 2014
HighSchool Graduate
Sekolah Menengah Kebangsaan Damansara Jaya

Work Experience

April 2018 -Currently working
Front Office – Intern
Gaylord Opryland Resort & Convention Center

Front Desk Agent – Handling check-ins, check-outs, reservations,guest complaints, guest requests Concierge – Providing accurate information to guest and assisting increating itineraries for guest Rooms Control – Blocking & Assigning rooms to guest to meet requestand special needsNight Audit – Checking reports of the day, posting charges and settingup system for the following day

October 2016 -April 2017
F&B service and Room Service – Trainee
Marriott

Preparing and sending orders to roomPreparing breakfast set upTaking room service orders Preparing VIP treatment for guest

October 2015 -April 2016
F&B service – Trainee
Titlis, Engelberg

Manage reservation restaurantServing guest and dealing with tour leadersCashierClean and setting up restaurant on a daily basis

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