Hotel Management Student
I am a passionate hospitality student seeking an internship in Switzerland. I wish to gain more knowledge and experiences in Sales and Marketing, Human Resource departments. I am open for various cross-training opportunities as well. Working in the hospitality industry has been my dream for a long time and I feel lucky to be able to study it in Switzerland and moreover gaining valuable working experience. After my first internship in Geneva, I have no doubt that I enjoy working in a multi cultural environment. My second internship was in Courtyard Marriott Basel and I worked as a Front Office Agent. Being able to improve my language skills while serving people from different cultural backgrounds, seeing customers smile and being grateful is a feeling that I will never forget! I would love to continue expanding my knowledge and providing customers with an excellent service.
Taking&room&service&orders&through&calls&and&making&a&bill&
•& Training&new&interns&on&proper&customer&service&practices&
•& Taking&and&serving&orders&and&answering&questions&or&making&
recommendations&&
•& Dealing&with&complaints&with&a&positive&attitude
Taking room service orders through calls and making a bill• Training new interns on proper customer service practices•Taking and serving orders, giving recommendations•Dealing with complaints with a positive attitude
Check inCheck out processes• Preparing new reservations (both for groups and individualguests)• Dealing with complaints•Multitasking during the rush hours (answering phone calls, following the daily task list , preparing for the group arrivals
