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Sofia Iunko

Hotel Management Student

About me

I am a passionate hospitality student seeking an internship in Switzerland. I wish to gain more knowledge and experiences in Sales and Marketing, Human Resource departments. I am open for various cross-training opportunities as well. Working in the hospitality industry has been my dream for a long time and I feel lucky to be able to study it  in Switzerland and moreover gaining valuable working experience. After my first internship in Geneva, I  have no doubt that I enjoy working in  a multi cultural environment. My second internship was in Courtyard Marriott Basel and I worked as a Front Office Agent. Being able to improve my  language skills while serving people from different cultural backgrounds, seeing customers smile and being grateful is a feeling that I will never forget! I would love to continue expanding my knowledge and providing customers with an excellent service.

Skills and tools

Management
Team Work
Food & Beverage
Front Office
Rooms Division
Hospitality

Education

August 2016 -December 2019
Higher Diploma in hotel management
BHMS

September 2005 -May 2016
High School
School 2

  • Taking&room&service&orders&through&calls&and&making&a&bill&

  • &  Training&new&interns&on&proper&customer&service&practices&

  • &  Taking&and&serving&orders&and&answering&questions&or&making&

    recommendations&&

  • &  Dealing&with&complaints&with&a&positive&attitude 

Work Experience

March 2017 -August 2017
Waitress
Starling Hotel Geneva

Taking room service orders through calls and making a bill• Training new interns on proper customer service practices•Taking and serving orders, giving recommendations•Dealing with complaints with a positive attitude 

February 2018 -August 2018
Front Office Agent
Courtyard By Marriott Basel

Check inCheck out processes• Preparing new reservations (both for groups and individualguests)•  Dealing with complaints•Multitasking during the rush hours (answering phone calls, following the daily task list , preparing for the group arrivals 

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