A resourceful individual with diverse work experience in the hotel sector. Past working experiences include Malaysia, Maldives, Thailand, Switzerland. Experienced in human resources, training, staff development, hotel management & customer service. Currently working as Quality Manager for Centara hotel group, Thailand. In charge with monitoring and advising on the performance of the quality management system, producing data and reporting on performance, measuring against hotel brand standards. Where appropriate, I'll advise on changes and how to implement them and provide training, tools and techniques to enable others to achieve quality standards.