Thalia Bondoc

Room Division Trainee

Skills and tools

Team Management
Front Office
Rooms Division
Luxury Hotel


November 2017 -June 2019
BA in Hospitality Management
Robert Gordon University of Aberdeen

November 2015 -May 2017
Higher Diploma inn Hospitality Management
Business and Hotel School Management

Work Experience

August 2018 -Currently working
Front Desk Agent
Gaylord Opryland Resort and Convention

- Responsible for check ins/out- Give information to guests regarding hotel facilities and convention venues- Complaint handling- Specialised in PMS- Cash handling

February 2019 -March 2019
Call Center Representative
Gaylord Hotels

- Answer external/Internal calls- Assists guests with their reservation- Give information about the property and what to expect when they arrive - Coordinate with other departments within the hotel

October 2018 -November 2019
Night Audit
Gaylord Hotels

Rotation within the Room Division Program- Running reports- Correcting errors from day shifts- Control receipts from Food and Beverage department

May 2017 -November 2017
Guest Relations Coordinator
Majestic Hotel and Spa Barcelona

- Follow the standards of Leading Hotels of the World- Handle guest complaints- Especialised with VIP guests- Coordinatine with business partners- Communicate with different departments within the hotel- Personalise the stay of VIP guests - Open and close shifts- Train co-coordinators

May 2016 -November 2016
Food and Beverage Intern
Harder Kulm JungFrau Top of Europe