BA in Hospitality Management

Higher Diploma inn Hospitality Management

Front Desk Agent

- Responsible for check ins/out- Give information to guests regarding hotel facilities and convention venues- Complaint handling- Specialised in PMS- Cash handling

Call Center Representative

- Answer external/Internal calls- Assists guests with their reservation- Give information about the property and what to expect when they arrive - Coordinate with other departments within the hotel

Night Audit

Rotation within the Room Division Program- Running reports- Correcting errors from day shifts- Control receipts from Food and Beverage department

Guest Relations Coordinator

- Follow the standards of Leading Hotels of the World- Handle guest complaints- Especialised with VIP guests- Coordinatine with business partners- Communicate with different departments within the hotel- Personalise the stay of VIP guests - Open and close shifts- Train co-coordinators

Food and Beverage Intern